TABLE OF CONTENTS
- Corporate Profile
- Corporate Structure
- Market Served
- Mission Statement
- Strategic Planning Process
- Corporate Commitment To Quality
- Quality Assurance Program
- Purpose
- Basis
- Definition Of Terms Used
- Distribution
- Training
- Revisions & Updates
- Quality Policy
- Quality Policy Statement
- Quality Policy Objective
- Quality Policy Dissemination
- Responsibility For Corporate Quality
- Levels Of Responsibility
- Corporate-Level Responsibility
- Project-Level Responsibility
- Individual Responsibility
- Management Review
- Quality System
- Quality System Defined
- Quality System Objectives
- Quality System Processes
- Contract Document Review
- Process Scope & Objectives
- Document Review Process
- Bid Documents
- Site Visit
- Prebid Meeting
- Contract Award
- Post-Contract Award
- Document Control
- Process Scope & Objectives
- Document Control Procedures
- Documents To Be Controlled
- Responsibility For Document Control
- Document Control System
- Design Management
- Process Scope & Objectives
- Design Quality Defined
- Responsibility For Design Quality
- Client Need Identification
- Codes & Standards Review
- Design Criteria Definition
- Constructability & Value Analysis
- Design Documentation
- System Documentation
- Power Distribution Systems
- Lighting Systems
- Communications & Data Processing Systems
- Life Safety / Security Systems
- Lightning Protection Systems
- Grounding Systems
- Instrumentation & Control Systems
- System Technical Specifications
- Design Review Procedures
- Internal Design Reviews
- Customer Design Reviews
- Design Change & Modification Procedures
- Procurement & Expediting
- Process Scope & Objectives
- Supplier & Subcontractor Assessment
- Materials & Equipment
- Subcontractors
- Requests For Quotation
- Purchasing Policies & Procedures
- Submittals
- Owner-Furnished Materials & Equipment
- Identification & Traceability
- Tool & Equipment Maintenance, Calibration & Testing
- Process Scope & Objectives
- Selection Of Tools & Equipment
- Transportation & Storage Of Tools & Equipment
- Calibration & Testing Of Tools & Equipment
- Repair Of Tools & Equipment
- Operating Instructions & Procedures
- Operator Training & Certification
- Material & Equipment Management
- Process Scope & Objectives
- Receiving & Inspection
- Storage & Protection
- Inventory Control Procedures
- Material & Equipment Documentation
- Construction Management
- Process Scope & Objectives
- Field Quality Defined
- Responsibility For Field Quality
- Organization For Field Quality
- Work Force Qualifications & Training
- Interface With Other Project Participants
- Construction Means & Methods
- Project Planning & Scheduling
- Activity Preplanning
- Safety & Accident Prevention
- As-Built Construction Documents
- Inspection, Testing & Startup
- Process Scope & Objectives
- Verifying Contract Compliance
- Verification Processes
- Work-In-Process Inspection & Testing
- Final Inspection & Testing
- Third Party Inspection & Testing
- Correction Of Nonconforming Work
- Start Up & Testing Procedures
- Inspection & Test Records
- Warranties & Guarantees
1 CORPORATE PROFILE
1.1 CORPORATE STRUCTURE
Engel Electric Company is incorporated in accordance with the laws of the State of Illinois.
1.2 MARKET SERVED
Engel Electric Company serves commercial and industrial customers throughout the Midwest region of the United States.
1.3 MISSION STATEMENT
Engel Electric Company's mission statement is as follows:
- Engel Electric, a complete electrical contractor, ensures that customer needs are met the first time, and every time no matter how big or small the project being accomplished. We acknowledge that our customers and our ability to meet their needs are the sole reasons for our existence. Our customers rely on our expertise in electrical design and construction to provide them with safe, reliable, and efficient power, control, and communication systems. We make every effort possible to be deserving of our customer's trust and high expectations. In today's world, our customer's business' depends on reliability and efficiency to stay competitive in the global marketplace.
Engel Electric Company's mission statement is implemented through our strategic planning process.
1.4 STRATEGIC PLANNING PROCESS
Engel Electric Company developed a comprehensive strategic plan in 2000. The objective of this strategic plan was to provide a structured program that will lead to the realization of our corporate goal as articulated in our mission statement.
Engel Electric Company works toward its corporate mission through the achievement of defined and measurable corporate objectives. Engel Electric Company uses a rolling five-year planning horizon in its strategic planning process. The strategic plan is reviewed, evaluated, and updated annually by Engel Electric Company's management team in October of each year. Engel Electric Companys Board Of Directors reviews and approves the updated strategic plan for the following year at its December meeting. Those portions of the strategic plan that affect everyday operations and departmental policies and procedures are reviewed with employees at the annual January employee meeting.
2 CORPORATE COMMITMENT TO QUALITY
2.1 QUALITY ASSURANCE PROGRAM
2.1.1 Purpose
The purpose of our quality assurance program is to delineate the structure, responsibilities, procedures, processes, and resources needed to ensure that Engel Electric Company meets the needs of our customers.
2.1.2 Distribution
A copy of this manual is provided to all Engel Electric Company permanent employees at the time of their quality assurance training. These manuals are registered to the individual employee. A copy of the this manual is also available in the Engel Electric Company job trailer at each construction site for field employee reference.
2.1.5 Training
Field employees working with Engel Electric Company receive training on the specific portions of the quality assurance program that apply directly to their work. Training of field employees is carried out at the job site by the project manager or the project's designated trainer. Training of employees working in Engel Electric Company's home office is performed by the employee's department head or the department's designated trainer.
A record of all formal training is kept in the employee's personnel file.
2.1.6 Revisions And Updates
Revisions and updates to Engel Electric Company's quality assurance program are issued to all registered holders of this manual. All registered holders of this manual are responsible for updating the manual as required. At each job site, the project superintendent is responsible for maintaining and updating the manual as required. Periodic checks of the quality assurance manuals are made by the Corporate Quality Officer to ensure that all revisions and updates have been included.
Employees are responsible for understanding and implementing revisions and updates to the quality assurance program. When there are a number of significant revisions or an overall update of the quality assurance program, each employee is required to attend a formal training session covering the revisions or update. Project and department managers are responsible for disseminating changes and updates that affect employees.
2.2 QUALITY POLICY
2.2.1 Quality Policy Statement
Engel Electric Company's quality policy is as follows:
Perform work to the exact requirements of our customers as defined by the contract documents unless those requirements are changed in accordance with procedures defined in the contract.
2.2.2 Quality Policy Objective
The objective of Engel Electric Company's quality policy is to ensure that each employee understands that he or she is responsible for quality and empowered to ensure that customers' needs and expectations, as expressed in the contract documents, are met.
2.2.3 Quality Policy Dissemination
Engel Electric Company's quality policy is posted in conspicuous places throughout the home office and at all job sites. This policy is reinforced verbally at all company and job site meetings that deal with quality and continuous improvement.
2.3 RESPONSIBILITY FOR CORPORATE QUALITY
2.3.1 Levels Of Responsibility
Engel Electric Company recognizes its responsibility to customers for providing quality electrical work. Within Engel Electric Company, there are three levels of responsibility for quality:
- Corporate
- Project
- Individual
2.3.2 Corporate-Level Responsibility
The primary responsibility for quality at Engel Electric Company is the Quality Steering Committee which consists of the following members of senior management:
- President
- Secretary / Treasure
The President serves as the Corporate Quality Officer for Engel Electric Company. The Corporate Quality Officer is responsible for ensuring that the organization adopts and adheres to the quality policy. The Corporate Quality Officer is also responsible for getting feedback from customers and ensuring that Engel Electric Company is a quality organization committed to customer satisfaction and continuous improvement.
2.3.3 Project-Level Responsibility
Engel Electric Company's project managers and Foremen assist the Corporate Quality Officer. Project managers and Foremen are responsible for overseeing quality in the field and customer satisfaction. Section 10.3 addresses the project manager's responsibility for field quality in greater detail.
2.3.4 Individual Responsibility
The key to the successful implementation of any quality assurance program is the individual employee. The employee performing the work is the only person who can truly control quality during the construction process. Engel Electric Company empowers employees to control quality through its quality policy and encourages open communications between employees and management about quality improvement.
2.4 MANAGEMENT REVIEW
The Corporate Quality Officer and designated staff conduct regular internal semiannual reviews to ensure that the quality assurance program is being properly and effectively implemented. These management reviews include close scrutiny of the following:
- Organization structure and its impact on quality.
- Effective implementation of the quality policy.
- Internal evaluation of construction and maintenance services.
- Performance as measured by customer feedback and construction quality.
The management reviews are documented and submitted to the Quality Steering Committee, which takes corrective action as necessary. In addition, data and information from previous reviews are used to identify trends and determine if corrective measures are effective.
3 QUALITY SYSTEM
3.1 QUALITY SYSTEM DEFINED
Engel Electric Company's quality system is outlined in this manual. The quality system defines the organizational structure, responsibilities, procedures, and processes put in place to achieve Engel Electric Company's quality system objectives.
3.2 QUALITY SYSTEM OBJECTIVES
The objectives of Engel Electric Company's quality system are fourfold:
- Provide a quality electrical installation that meets the customer's needs and expectations as expressed in the contract documents.
- Avoid rework and delays during construction through early detection and correction of problems.
- Provide a safe and productive work environment for Engel Electric employees.
- Support the achievement of the corporate mission and strategic objectives.
3.3 QUALITY SYSTEM PROCESSES
Engel Electric Company's quality program consists of the control of the following eight processes:
QA MANUAL
PROCESS SECTION
Contract Document Review 4
Document Control 5
Design Management 6
Procurement & Expediting 7
Tool & Equipment Maintenance, Calibration, & Testing 8
Materials & Installed Equipment Management 9
Construction Management 10
Inspection, Testing, & Startup 11
The following sections of the manual discuss each of these processes and its control in detail.
4 CONTRACT DOCUMENT REVIEW
4.1 PROCESS SCOPE & OBJECTIVES
This process involves the review of the project contract documents to ensure that these documents accurately define the scope of Engel Electric Company's work. The objective of this process is to ensure that Engel Electric Company understands the customer's needs and requirements as expressed in the contract documents and can meet those needs and requirements.
4.2 DOCUMENT REVIEW PROCESS
4.2.1 Bid Documents
The document review process begins with the review of bid documents. These documents define the scope and requirements of the project. The bid documents normally include the following information:
- Invitation To Bid
- Bid Form
- Construction Agreement
- General, Supplemental, & Special Conditions
- Insurance & Bond Requirements
- Work Included & Excluded
- Drawings & Specifications
- Addenda
- Owner Furnished Materials & Equipment
- Project Milestone Dates
4.2.2 Site Visit
A site visit is scheduled with the customer prior to bidding. The purpose of the site visit is for Engel Electric Company to become familiar with site and its condition. In addition to the physical site, Engel Electric Company will investigate project logistics and local conditions that may impact the construction process.
4.2.3 Prebid Meeting
Engel Electric Company will attend any scheduled prebid meetings where necessary in order to interact with the customer and clarify the project scope and requirements. Where no formal prebid meeting is scheduled, Engel Electric Company will contact the customer resolve any questions concerning the project scope and requirements prior to bidding.
4.2.4 Contract Award
Prior to executing the contract, Engel Electric company will meet with the customer to review the contract scope and requirements and agree on any administrative procedures not previously addressed. Once an understanding of all outstanding details and questions have been resolved, Engel Electric company will execute the contract.
4.2.5 Post-Contract Award
Following contract execution, Engel Electric Company will start work as directed by the contract. During construction, Engel Electric Company will keep the customer informed of any problems, delays, or deviations from the specified requirements in accordance with the contract documents.
5 DOCUMENT CONTROL
5.1 PROCESS SCOPE & OBJECTIVES
This process involves the cataloging, filing, and distribution of project documents. The objective of this process is to ensure that information needed to manage and perform the work is readily available to those that need it.
5.2 DOCUMENT CONTROL PROCEDURES
5.2.1 Documents To Be Controlled
All documents that affect project quality are required to be cataloged, filed, and distributed as required. Controlled documents typically include the following:
- Contract formation and maintenance documents that include the construction contract; general, supplemental, and special conditions; addenda, change orders, and field directives; among others.
- Planning and design documents that include design criteria, site information, material and equipment information, calculations, drawings, specifications, among others.
- Procurement and expediting documents that include quotations, agreements and purchase orders, shipping and receiving records, test and inspection documentation, warranties and guarantees, among others.
- Tool and equipment maintenance and calibration procedures and records.
- Material and equipment shop drawings and catalog cuts along with review and approval documents.
- All correspondence, memoranda, meeting minutes, requests for information, schedules, and budgets relating to the construction process.
5.2.2 Responsibility For Document Control
The project manager is responsible for project document control.
5.2.3 Document Control System
All documents received are stamped with the date of receipt. All internally generated documents are dated and marked with the name or initials of the originator. A central project file is established at the beginning of the project and maintained throughout the project. Where appropriate, a document log is kept for particular classes of documents.
6 DESIGN MANAGEMENT
6.1 PROCESS SCOPE & OBJECTIVES
This process involves the design of power, control, and/or communications systems by Engel Electric Company for the customer. The objective of this process is to determine the customers needs and produce a set of accurate and complete construction documents that can be used to install and/or construct the required systems.
6.2 DESIGN QUALITY DEFINED
Design quality is defined by the construction documents that translate the customer's needs and requirements into functional power, control, and communications systems that can be efficiently built and operated.
6.3 RESPONSIBILITY FOR DESIGN QUALITY
The project engineer is responsible for design quality. The project engineer will be registered as an electrical engineer in the state where the project is located and affix his or her seal to studies, plans and specifications, and other design documents as required by the licensing laws of that state.
6.4 CLIENT NEED IDENTIFICATION
The first step in the design process is the identification of the customer's needs and requirements. Engel Electric Company will meet with the customer and end users of the system(s) or facility to determine the project scope and system performance requirements. The project scope and system requirements will be documented and provided to the customer for review and comment.
6.5 CODES & STANDARDS REVIEW
Once the project scope and system requirements have been identified and agreed to, the next step is to determine what codes and standards are applicable to the project. Applicable codes and standards will be researched to determine specific requirements. The results of the codes and standards review will be documented.
6.6 DESIGN CRITERIA DEFINITION
Based on the project scope and system requirements along with the results of the codes and standards review, Engel Electric Company will define specific design criteria for the project. In this step, Engel Electric Company will convert the customer's system performance criteria into specific quantifiable and measurable design requirements. Design criteria will be documented and reviewed with the customer to ensure accuracy and completeness. Any conflicting or ambiguous requirements will be resolved prior to proceeding with the design.
6.7 CONSTRUCTABILITY & VALUE ANALYSIS
Engel Electric Company will identify viable design alternatives that meet the customer's design criteria. These alternatives will then be analyzed to determine the preferred alternative based on construction, operation, and maintenance considerations. Constructability reviews will be performed to determine how the design can be modified to improve construction efficiency. Value analyses will be performed to select equipment and systems that result in a low life-cycle cost. The goal is to select design alternatives that meet the customer's requirements at a low life-cycle cost.
6.8 DESIGN DOCUMENTATION
6.8.1 System Documentation
Design documentation for electric power, communications, and control systems is divided into the following systems:
- Power Distribution Systems
- Lighting Systems
- Communication And Data Processing Systems
- Life Safety/Security Systems
- Lightning Protection Systems
- Grounding Systems
- Instrumentation And Control Systems
6.8.2 Power Distribution Systems
Documentation of the power distribution system design includes the following:
- System one-line diagram.
- Conductor type, size and insulation type.
- Protective devices and interrupting capabilities.
- Substation, distribution switchboard, panelboard and motor control center (MCC) locations, arrangements, and ratings.
- Circuiting of all outlets and devices.
- Short circuit analysis.
- Load calculations.
- Legend
6.8.3 Lighting Systems
Documentation of the lighting system design includes the following:
- Lighting fixture performance specifications and arrangements.
- Emergency and exit lighting.
- Lighting control and circuiting.
- Legend
6.8.4 Communication & Data Processing Systems
Documentation of the communication and data processing systems design includes the following:
- System riser diagram.
- Conductor type, size, and insulation type.
- Equipment and device type and locations.
- Special power supply requirements.
- Description of system operation.
- Legend
6.8.5 Life Safety/Security Systems
Documentation of the communication and data processing systems design includes the following:
- System riser diagram.
- Conductor type, size, and insulation type.
- Equipment and device type and location.
- Special power supply requirements.
- Description of system operation.
- Legend
6.8.6 Lightning Protection Systems
Documentation of the lightning protection system design includes the following:
- Air terminal height and spacing.
- Arrangement of down conductors.
- Grounding methods and locations.
- Ground test requirements.
- Legend
6.8.7 Grounding Systems
Documentation of the grounding system design includes the following:
- Type and location of all grounding electrodes.
- Bonding requirements.
- Ground test requirements.
- Conductor material type, size, and protection requirements.
- Legend
6.8.8 Instrumentation And Control Systems
Documentation of the instrumentation and control systems design includes the following:
- Functional diagram.
- Conductor type, size, and insulation type.
- Equipment and device type and location.
- Special power supply requirements.
- Description of system operation.
- Programming Code
- Legend
6.8.9 System Technical Specifications
Specifications for the power, control, and communications systems will be prepared in accordance with Division 16 of the Construction Specification Institute's (CSI) Uniform System For Construction Specifications, Data Filing, And Cost Accounting (MasterFormat).
6.9 DESIGN REVIEW PROCEDURES
6.9.1 Internal Design Reviews
Internal design reviews will be performed by Engel Electric Company at regular intervals as required by the complexity and size of the project. The project manager will be responsible for scheduling, performing, and documenting the results of these reviews. Internal design reviews should include members of the design team, construction personnel, key suppliers and manufacturers, outside specialists, and others that must interface with the design process. The internal design review will include not only technical reviews but also a review of the projected construction schedule and budget.
6.9.2 Customer Design Reviews
Customer design reviews will be scheduled in accordance with the agreement between the customer and Engel Electric Company. The project manager is responsible for scheduling, coordinating, and responding to the results of the customer design reviews.
6.10 DESIGN CHANGE & MODIFICATION PROCEDURES
The project manager is responsible for establishing and documenting design change and modification procedures with the customer. All design changes and modifications are to be reviewed with the customer and documented.
7 PROCUREMENT & EXPEDITING
7.1 PROCESS SCOPE & OBJECTIVES
This process involves the procurement of materials and equipment for incorporation into the work by Engel Electric Company. In addition, this process involves procuring the services of qualified specialty subcontractors to assist Engel Electric Company in performing the work.
7.2 SUPPLIER AND SUBCONTRACTOR ASSESSMENT
7.2.1 Materials & Equipment
Only those suppliers of materials and equipment that are acceptable to the customer as defined in the contract documents are considered. Acceptable suppliers are then assessed by Engel Electric Company based on past experience, commitment to quality and customer satisfaction, ability to meet the construction schedule, material and equipment installation characteristics, and after-sale service and support.
7.2.2 Subcontractors
Specialty subcontractors are assessed by Engel Electric Company based on expertise, past experience, commitment to quality and customer satisfaction, and ability to meet the construction schedule.
7.3 REQUESTS FOR QUOTATION
Only those suppliers and subcontractors approved by Engel Electric Company are asked to submit a quotation. Requests for quotation sent to suppliers and subcontractors include Engel Electric Company's standard agreement as well as a detailed written scope of work. Applicable drawings and specification sections are made available to suppliers and subcontractors to facilitate their quotation preparation. Engel Electric Company provides suppliers and subcontractors with as much time as possible to prepare complete and accurate quotations.
7.4 PURCHASING POLICIES & PROCEDURES
Engel Electric Company selects a supplier or subcontractor based on the criteria outlined in the request for quotation. In most cases, Engel Electric Company selects the successful bidder based on price since the successful supplier or subcontractor is selected from a pre-qualified pool of equal bidders. Following selection and prior to contract execution, Engel Electric Company reviews the successful bidder's quotation for completeness and accuracy and then meets with the successful bidder to review the scope of work, technical requirements, inspection and testing requirements, submittal requirements, and construction schedule. Once an agreement is reached on all technical and administrative issues, the contract is executed.
7.5 SUBMITTALS
Shop drawings, catalog cuts, and test and inspection data required to be submitted to the customer for approval by Engel Electric Company will be thoroughly reviewed for completeness and technical requirements prior to submission. Engel Electric Company will stamp each submittal as having been reviewed along with the reviewer's name and date of review. The goal of this procedure is to avoid delays due to inadequate or erroneous submittals.
7.6 OWNER-FURNISHED MATERIALS & EQUIPMENT
Engel Electric Company will work with the owner to ensure that owner-furnished materials and equipment meet the technical requirements of the project. In addition, Engel Electric Company will provide the owner with schedule milestones and information so that the owner-furnished materials and equipment do not delay or otherwise affect the construction process. If the installation of materials and equipment are Engel Electric Company's responsibility, Engel Electric Company will inspect the materials and equipment when delivered and properly store them until needed. Records of the receipt and inspection of materials and equipment will be forwarded to the owner.
7.7 IDENTIFICATION & TRACEABILITY
Records will be kept of all materials and equipment incorporated into the work.
8 TOOL & EQUIPMENT MAINTENANCE, CALIBRATION, & TESTING
8.1 PROCESS SCOPE & OBJECTIVES
This process involves the maintenance, calibration, and testing of tools and equipment. The objective of this process is to ensure that the employee in the field has the tools and equipment necessary to work effectively, safely, and efficiently.
8.2 SELECTION OF TOOLS & EQUIPMENT
Tools and equipment supplied by Engel Electric will be selected based on their suitability for the work to be performed. Wherever possible, Engel Electric Company will review tool and equipment selection both before and during the performance of the work to ensure that the proper selection has been made. In addition, Engel Electric Company will provide sufficient quantities of tools and equipment to allow employees to work productively.
8.3 TRANSPORTATION & STORAGE OF TOOLS & EQUIPMENT
Tools and equipment will be transported and stored in such a way that they will be protected from damage and deterioration.
8.4 CALIBRATION AND TESTING OF TOOLS & EQUIPMENT
Tools and equipment requiring calibration and/or testing will be calibrated and /or tested at regular intervals or just prior to use. Calibration will be carried out by qualified technicians in a controlled environment in accordance with manufacturer recommendations. Testing will be performed in accordance with manufacturer recommendations. Records of tool and equipment calibration and testing will be kept and a stamp indicating the tool or equipment's calibration and/or test status will be attached.
8.5 REPAIR OF TOOLS & EQUIPMENT
When tools and equipment require repair they will be marked or tagged as soon as the damage or defect is detected to avoid accidental use. Repairs will be carried out in accordance with manufacturer recommendations and instructions by qualified technicians in a controlled environment. Following repair, the tools and equipment will be calibrated and tested as described in paragraph 8.4. Records of all tool and equipment repairs will be kept.
8.6 OPERATING INSTRUCTIONS & PROCEDURES
Operating instructions and procedures will be available with the tool or equipment or maintained on file at the project site for employee reference and use.
8.7 OPERATOR TRAINING & CERTIFICATION
When tools and equipment require training for proper use, Engel Electric Company will provide training for employees by qualified instructors. Records of all formal training will be kept. If employee certification is required, Engel Electric Company will ensure that the employee is certified prior to using the tool or equipment.
9 MATERIALS & INSTALLED EQUIPMENT MANAGEMENT
9.1 PROCESS SCOPE & OBJECTIVES
This process involves managing materials and equipment from the time they are delivered to the site until they are incorporated in the work. The objective of this process is to ensure that the right materials and equipment are delivered and that they are protected from damage and deterioration until they are installed.
9.2 RECEIVING & INSPECTION
At the time of delivery, all materials and equipment are inspected to ensure that they are what was ordered, they are intact and were not damaged during shipment, and that the proper quantity was delivered. Only after a successful inspection are materials and equipment accepted. If a problem is encountered during inspection, the materials and equipment are either rejected or corrective action is worked out with the supplier prior to acceptance. A record is kept of all material and equipment receipts and inspections.
9.3 STORAGE & PROTECTION
Material and equipment delivered prior to when it is needed will be properly stored and protected to prevent damage or deterioration.
9.4 INVENTORY CONTROL PROCEDURES
For bulk materials, Engel Electric will establish inventory control procedures to ensure that the correct materials and equipment are used where required.
9.5 MATERIAL & EQUIPMENT DOCUMENTATION
Documentation such as installation instructions, testing and startup procedures, and operation and maintenance manuals will be cataloged and filed. This documentation will be provided to the owner in accordance with the contract documents.
10 CONSTRUCTION MANAGEMENT
10.1 PROCESS SCOPE & OBJECTIVES
This process involves the installation of materials, equipment, and systems at the site. The objective of this process is to ensure that the work is completed efficiently and in accordance with the construction documents.
10.2 FIELD QUALITY DEFINED
Quality in the field is defined as meeting the customer's needs and requirements as stated in the construction documents.
10.3 RESPONSIBILITY FOR FIELD QUALITY
The project manager is ultimately responsible for quality in the field. However, Engel Electric Company believes that quality cannot be controlled and must be built into the project by the employee performing the work. Therefore, field quality is everyone's responsibility.
10.4 ORGANIZATION FOR FIELD QUALITY
The project manager is responsible for organizing for field quality and documenting responsibilities. The project organization and delegation of authority and responsibility for quality will vary from project to project depending on the project's complexity and size.
10.5 WORK FORCE QUALIFICATIONS & TRAINING
Engel Electric Company employs only the best employees with the training, skills, and experience necessary to perform the work assigned. Each employee is responsible for the quality of his or her own work and has the authority to alter or correct the work when it does not comply with specified requirements.
10.6 INTERFACE WITH OTHER PROJECT PARTICIPANTS
Engel Electric Company will plan and coordinate its work with other project participants as required.
10.7 CONSTRUCTION MEANS & METHODS
Engel Electric Company will use construction means and methods that are appropriate for the project. The means and methods will be reviewed with the employee(s) performing the work prior to implementation.
10.8 PROJECT PLANNING & SCHEDULING
Engel Electric Company will plan and schedule work within the framework of the customer's schedule and the contract requirements. Engel Electric Company will work closely with the customer and other affected parties when scheduling required shutdowns and cutovers.
10.9 ACTIVITY PREPLANNING
In order to ensure that employees have the necessary information, materials and equipment, and tools and production equipment to perform the work, Engel Electric Company will preplan its construction activities. Preplanning is the responsibility of the foreman and performed with the assistance of the employee(s) who will be assigned to perform the work. Preplans will be documented by the foreman and distributed as required.
10.10 SAFETY & ACCIDENT PREVENTION
Safety and accident prevention is synonymous with quality at the site. Engel Electric Company is dedicated to providing a safe work environment for employees. The project manager and Foreman is responsible for safety and accident programs at the construction site. These programs include regular review of construction means and methods for safety, inspection of the condition of tools and production equipment, and the scheduling of regular safety meetings and training. Engel Electric Company believes that safety and accident prevention is everyone's responsibility.
10.11 AS-BUILT CONSTRUCTION DOCUMENTS
As-built construction documents will be maintained throughout construction at the site. At the end of the project, these as-built construction documents will be provided to the customer in accordance with the contract documents.
11 INSPECTION, TESTING, & STARTUP
11.1 PROCESS SCOPE & OBJECTIVES
This process involves the inspection, testing, and startup of materials, equipment, and the systems that they comprise. The objective of this process is to ensure that materials and equipment are supplied and installed in accordance with the technical specifications and systems operate as required.
11.2 VERIFYING CONTRACT COMPLIANCE
11.2.1 Verification Processes
The following three processes are used for verifying contract compliance:
- Work-In-Process Inspection & Testing
- Final Inspection & Testing
- Third-Party Inspection & Testing
11.2.2 Work-In-Process Inspection & Testing
Ongoing inspection and testing of work in process is carried out throughout construction in accordance with manufacturer recommendations, specified requirements, and Engel Electric Company's quality assurance procedures. Records are kept of all work-in-process inspection and testing.
11.2.3 Final Inspection & Testing
Engel Electric Company performs final inspection and testing on all completed work in accordance with manufacturer recommendations, specified requirements, and Engel Electric's quality assurance procedures prior to turning the completed work over to the owner. Records are kept of all final inspection and testing.
11.2.4 Third-Party Inspection & Testing
Engel Electric Company assists third parties such as the owner, owner's representative, architect and/or engineer, manufacturer, code officials, or others in the performance of required inspection and testing of work in process and completed work. Records are kept of all third-party inspections and testing.
11.3 CORRECTION OF NONCONFORMING WORK
Nonconforming material, equipment, and work in place will be corrected in one of the following three ways:
- Reworked or modified in order to meet specified requirements.
- Accepted with or without rework or modification by the owner, owner's representative, architect and/or engineer, or other authorized entity.
- Removed and replaced in total.
When nonconforming material, equipment, or work in place is accepted as is, Engel Electric Company will document the nonconformance and the fact that it has been accepted. Reworked, modified, or replaced material, equipment, or work in place must be inspected and tested in accordance with manufacturer recommendations, the technical specifications, and Engel Electric Company's quality assurance procedures.
11.4 STARTUP & TESTING PROCEDURES
Startup and testing procedures for materials, equipment, and the systems they comprise will be performed in accordance with manufacturer recommendations, the technical specifications, and Engel Electric Company's quality assurance procedures. A manufacturer's representative will be brought to the site to inspect the installation, perform final adjustments, perform required tests, and/or startup the equipment or system when required by contract, for technical reasons, or for warranty compliance.
11.5 INSPECTION & TEST RECORDS
All inspection and test records will be maintained by Engel Electric Company along with records of any corrective action taken. Copies of the inspection and test records will be provided to the owner, owner's representative, or architect and/or engineer in accordance with the contract documents.
11.6 WARRANTIES & GUARANTEES
Engel Electric Company will ensure that all requirements to put warranties and guarantees in force are met. Copies of all warranties and guarantees will be provided to the owner in accordance with the contract documents.
12 ANSI/ASQC Q9001 CROSS REFERENCE
The following table provides a cross reference between ANSI/ASQC Q9001 and Engel Electric Company's quality assurance program.
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